Custom Order
Custom items are not produced until you place your order. Once they are completed our workroom sends them to our warehouse where they are quality checked and shipped on to you. Custom items ship within 7-21 days unless otherwise noted.

Expedited Shipping Rushing Order Request
We accept order rush if you are willing to pay additional charges (normally account for 20% of your order amount). Expedited shipping mean that we finish production within 3 days, then plus 2-5 days express shipping by DHL, FedEx, UPS expedited saver shipping method to ensure your reipet of order within 7-10 days.

ChadMade does not accept more than 1 coupon per order.

Price includes all tax.

ChadMade wants you to be 100% satisfied with your purchase. If you are not, we are here to help.

ChadMade requires that you notify us that you want to return all or part or your order within 30 days of receiving your items. We also ask that you obtain a Return Merchandise Authorization #. You can request an RMA by writing to us at Chadmade@chadmade.com.

*If you have general questions regarding our return policy you can visit our  RETURN POLICY page for more details.*

ChadMade is unique in the industry! We work very close with fabric supplier and own own workrooms. Because we control and oversee the entire process from start to finish, we can offer high quality products at extremely affordable prices.

Experienced Customer Service representatives are available Monday to Sunday to answer your questions regarding products, measuring and any other aspect of placing your order. We will be happy to give you a custom quote designed around your specifications.

Sorry, in order to execute your without error, you are encouraged to place an order online. Our website provide step-by-step page to help you create order quickly and easily. It also allows you to reack your detail in case for any potiential confuse.

ChadMade accepts all major credit cards like Master Card, Visa, Discover, and American Express, along with PayPal Stripe payments.

All you need to know about measuring for shades is included in our measuring guide, along with tips to help you measure like a pro and terms you may not have heard before but really need to know.

Installing your curtains is unique to your home and situation. For advice on installation, ChadMade provides several links to help you install your curtains like a pro. We also have a series of instructional videos to help you get started.

Ready Made
Hate waiting? Our Ready-Made curtains offer you exceptional quality-without the wait!
HPD strives to pack and ship your order within 6 business days from the date it is placed. Most orders, shipped within the continental US, will arrive within 10-12 business days, (excluding Holidays.)

Custom Order
Custom items are not produced until you place your order. Once they are completed our workroom sends them to our warehouse where they are quality checked and shipped on to you. Custom items ship within 3-5 weeks unless otherwise noted.

Expedited Shipping
Upgrade your order at checkout to jump to the head of the line. Once you choose your shipping option and agree to the surcharge, your order will receive priotity handling from our fulfillment team. Expedited shipping choices include, 3 Day Express Saver, Standard 2-Day and Overnight, among others. (Expedited orders placed after 9:00 am PST and 1:00 pm EST will not ship until the next working day. ALSO, please be aware, HPD does NOT ship & deliver on weekends. To be clear: an order placed at 1:30 pm on Friday afternoon, will not ship until the following Monday.)

Order Processing:
All orders are processed and shipped Monday through Friday, excluding major holidays. Orders placed Saturdays, Sundays or holidays will be processed the next business day.

ChadMade ships worldwide. We do not ship to PO Boxes or address with PPO or PRO.

We ship customized order from factory in China by express, and ready made items are shipped either from factory in China or warehouse in US.

When your order leaves our factory, we will let you know. You will receive a shipping notification email, that will include a tracking number so that you can track the progress of the delivery.

With the exception of Custom items, you will not be charged until your order ships. If you order a custom product or a made to order product, your card will be charged at the time the order is placed, but will not ship for 3 to 5 weeks.  Orders that use PayPal as the payment method will be charged at time of purchase.

You are not allowed to cancel order after you place order, as our factory might proceed with order. If you have placed an order that you need to cancel during business hours, the fastest way to reach us is to email us at Chadmade@chadmade.com. Please note, customer service representatives are available to assist you Monday through Friday, between 8:30 am and 4:30 pm, PST.

ChadMade warranties our products against all defects including manufacturing and workmanship.

If you receive a damaged or defective item, please prepare photo to prove and notify us within 7 days of receipt of the order, and we will replace it at no cost to you.

Unfortunately at this time we do not ship to Alaska but our products are available for shipments to Hawaii.

Yes. Orders that have NOT been upgraded to expedited status may be delivered on a Saturday. You could keep in touch with carrier DHL, FedEx or UPS to discuss directly what is suitable delivery time for you.

Most orders arrive 5 to 7 business days from the time they leave our warehouse. You will be receive a shipping notification email so that you can track your order. Orders shipped to Alaska and Hawaii may take a little longer to arrive.

All of your in stock, ready-made items will ship right away. The portion of the order that is a Custom Order will ship once they are received in our factory and quality checked. You will receive a shipping confirmation email with each shipment.

Our warehouse is located in WA in US and Zhejiang province in China.

ChadMade curtains warranties our products against all defects including manufacturing and workmanship. If you receive a damaged or defective item, please notify us within 30 days of receipt of the order, and we will replace it at no cost to you.

If you receive something that is damaged or has a flaw please let us know right away. You can contact us by writing to us at Chadmade@chadmade.com and following the prompts.

If you need to return something for any reason please contact us within 30 days of receiving the item. Also, writing to us at Chadmade@chadmade.com and following the prompts.

ChadMade does not accept items for an exchange or store credit. If you wish to replace the items you have received, we recommend that you return the unwanted items for a refund as soon as possible and place a new order.

ChadMade curtains does not accept returns on custom items. For this reason we highly recommend that you order swatches for any item you are considering for a custom treatment.

ChadMade will accept ready made items returns within 30 days of the receipt of the order.

Once your return order has been received in our warehouse it will be entered into our system and a notification will be sent to our accounting department. Once the notification is received our accounting department will get to work on issuing your refund. Once the refund has been issued to your method of payment you will be sent a notification that the refund has been processed. Please allow up to 21 days for the refund to be issued from the day the return is received in our warehouse. We highly recommend that you keep your tracking information until the refund has been processed.

ChadMade does not pay for return shipping unless arrangements have been made before the order has been shipped back to us.